Last Updated: September 8, 2026

At Smart Express, we want our customers to be satisfied with their purchases. If you need to return an eligible product, please review the requirements below and contact us before sending the product back.

1. Standard Return Period

Unless otherwise stated on the product page, eligible products may be returned within 30 days of delivery.

Products must generally be:

• Unused
• Unopened
• In original condition
• In original packaging
• Complete with all included parts and accessories
• Suitable for resale

2. Products That May Not Be Eligible for Return

Certain products may not be eligible for standard returns, including:

• Used products
• Opened products
• Consumable products
• Products that cannot reasonably be resold for health or sanitation reasons
• Custom-made products
• Personalized products
• Made-to-order products
• Special-order products
• Products specifically identified as non-returnable
• Products damaged after delivery through customer use or handling

Any applicable return restrictions will be disclosed on the product page, during checkout, or in the order documentation where appropriate.

3. Defective or Incorrect Products

If you receive a product that is defective, damaged, incorrect, or materially different from what you ordered, please contact us as soon as reasonably possible.

We may request:

• Order number
• Product information
• Photographs
• Packaging information
• Description of the issue

Depending on the circumstances, Smart Express may provide a replacement, refund, return authorization, or another appropriate resolution.

4. How to Request a Return

Before returning an eligible product, contact Smart Express Customer Service.

Please provide:

• Order Number
• Customer Name
• Product Name
• Quantity
• Reason for Return
• Photographs, if applicable

Do not send products to an address other than the return address provided by Smart Express.

5. Return Shipping

Unless the return is due to an error by Smart Express, a defective product, a damaged shipment, or another circumstance for which Smart Express agrees to cover the cost, the customer may be responsible for return shipping charges.

6. Return Inspection

Returned products may be inspected after receipt.

If a returned product does not meet the requirements of this Return Policy, Smart Express may decline the return or adjust the refund as permitted by applicable law.

7. Exchanges

Exchanges may be available for eligible products depending on product availability.

If the requested replacement product is unavailable, Smart Express may offer another appropriate resolution.

8. Final Sale Items

Products designated as Final Sale, Non-Returnable, or otherwise excluded from returns are not eligible for standard returns unless required by applicable law.

9. Contact Us

For return assistance:

Email: info@smartexpress.com

Please have your order number available when contacting us.